This Privacy Policy explains how Reframe Studio (“we”, “us”, “our”) handles your personal information when you visit reframe-studio.app, join our beta waitlist, contact us, or use the Reframe Studio desktop application (the “Service”). We respect your privacy and collect only what we need.
1. Who we are
The Service is operated by Reframe Studio, an independent software project based in the Republic of Korea. We are the data controller for the personal data described here, and you can reach us at support@reframe-studio.app. When we begin offering paid plans, purchases will be processed by our payment provider acting as Merchant of Record (see Section 4), who is shown as the seller at checkout.
2. What we collect
Information you give us
- Waitlist email address — when you submit the beta waitlist form, so we can send you a beta license key and launch updates.
- Support correspondence — the email address and message content when you contact us for help.
Information collected automatically
- Basic technical logs — when you load the site, our hosting and DNS providers process standard request data (IP address, browser/user-agent, timestamp) to deliver and secure the page. We do not run advertising or cross-site tracking, and the website sets no marketing cookies.
The desktop application
Reframe Studio runs locally on your Mac. Your projects, scenes, and rendered videos stay on your disk — we do not upload or receive them. The app drives your own authenticated Claude Code; we never see or store your Claude credentials and run no AI model on your behalf. License keys are verified offline on your device, so activation does not send your personal data to us.
Payments (future)
We do not yet sell paid plans. When we do, checkout and billing will be handled by our payment provider acting as Merchant of Record (see Section 4). We do not collect or store your full card details.
3. Why we use your data and our legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Send your beta key and launch updates | Waitlist email | Your consent |
| Respond to support requests | Email, message content | Our legitimate interest / taking steps at your request |
| Deliver, secure, and debug the website | Technical logs | Our legitimate interest in a working, secure service |
| Process orders (future) | Billing details via our payment provider | Performance of a contract |
4. Service providers we share data with
We use a small number of trusted processors. We do not sell your personal data.
- Formspree — receives and stores waitlist form submissions on our behalf. (privacy policy)
- Vercel — hosts and serves the website. (privacy policy)
- Cloudflare — provides DNS and email routing for our
@reframe-studio.appsupport address. (privacy policy) - Paddle (future) — will act as our reseller / Merchant of Record to process payments and tax. (privacy policy)
5. International transfers
Some providers above are located outside the Republic of Korea (for example, in the United States or the EU). Where your data is transferred internationally, we rely on those providers’ safeguards (such as Standard Contractual Clauses) to protect it.
6. How long we keep it
We keep waitlist emails until you ask us to delete them or until the beta program ends and the list is no longer needed. Support correspondence is kept only as long as necessary to resolve your request and for reasonable record-keeping. Technical logs are retained for short periods by our providers.
7. Your rights
Subject to applicable law (including Korea’s PIPA and, for EEA/UK visitors, the GDPR), you may request to access, correct, or delete your personal data, withdraw consent at any time, or object to certain processing. To exercise any of these, email support@reframe-studio.app and we will respond within the time required by law. You may also unsubscribe from our emails using the link in any message. You have the right to lodge a complaint with your local data protection authority.
8. Children
The Service is not directed to children under 14, and we do not knowingly collect their data.
9. Changes to this policy
We may update this policy as the Service evolves. We will revise the “Last updated” date above and, for material changes affecting the waitlist, notify subscribers by email.